Privacy Policy

1. Introduction

ContentSilk, Inc. (“ContentSilk,” “we,” “us,” or “our”) operates the ContentSilk platform, which provides AI-powered content creation and publishing services for local service businesses. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you use our website and services.

By accessing or using our services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our services.

2. Information We Collect

We collect information you provide directly and information we gather automatically when you use our services.

Information you provide:

• Account registration details (name, email address, business name)
• Billing and payment information processed through our payment provider
• Business information you share with us (service area, vertical, website URL)
• Communications you send us via email or support channels

Information collected automatically:

• Log data including IP address, browser type, pages visited, and timestamps
• Device information such as operating system and browser version
• Usage data about how you interact with our platform and content dashboards
• Cookies and similar tracking technologies (see Section 6)

3. How We Use Your Information

We use the information we collect to operate, improve, and personalize our services. Specifically, we use your information to:

• Create and manage your account and deliver the ContentSilk service
• Generate and publish AI-powered content to your website on your behalf
• Process payments and send billing-related communications
• Monitor platform performance and detect technical issues
• Send product updates, service announcements, and marketing communications (you may opt out at any time)
• Comply with legal obligations and enforce our Terms of Service
• Improve our AI models and content quality using aggregated, anonymized data

4. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service providers: We share data with third-party vendors who help us operate our platform, including cloud infrastructure providers, payment processors, and analytics services. These parties are contractually bound to protect your data.
• Legal requirements: We may disclose information if required to do so by law or in response to valid legal requests from public authorities.
• Business transfers: If ContentSilk is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data becomes subject to a different privacy policy.
• With your consent: We may share information for other purposes with your explicit consent.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you cancel your account, we will delete or anonymize your personal data within 90 days, except where we are required to retain it for legal, regulatory, or legitimate business purposes (such as resolving disputes or complying with our legal obligations).

6. Cookies

We use cookies and similar technologies to operate our platform, remember your preferences, and gather analytics data. You can control cookies through your browser settings, though disabling certain cookies may affect the functionality of our services.

We use the following types of cookies:

• Essential cookies: Required for the platform to function.
• Analytics cookies: Help us understand how our services are used.
• Preference cookies: Remember your settings and preferences.

7. Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS), encrypted storage, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Portability: Request a machine-readable export of your data.
• Opt-out: Unsubscribe from marketing communications at any time via the link in any email we send.

To exercise any of these rights, contact us at privacy@contentsilk.com. We will respond within 30 days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page and notify you via email or a notice on our platform. Your continued use of our services after any change constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

ContentSilk, Inc.
Email: privacy@contentsilk.com